Current access: free
TraceTheory cases are currently available to signed-in players without a purchase. There is no charge for this free access, so no purchase refund applies. This page does not turn on a paid offering or create a sales promise.
Future paid digital content — not currently active
Before any paid launch
If paid cases or subscriptions are introduced, players must be told before purchase the price, what access includes and how long it lasts, whether charges renew and how to cancel, how to request a refund, the refund window and any lawful exceptions. None of those future terms is a current sales promise. Any non-waivable statutory cancellation, refund or consumer rights will still apply, regardless of any future policy.
TO BE CONFIRMED BEFORE PAID LAUNCH
Paid-product prices and access terms; checkout and any renewal/cancellation disclosures; refund request method, window and lawful exceptions; verified payment arrangements; working support and refund contact channel.